At Engel Logistics Group, we are committed to protecting the privacy of our clients, partners, and visitors. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, company, email address, phone number, and country.
- Shipment information: origin, destination, cargo description, incoterms, and logistics details provided in quote requests.
- Usage information: browsing data, IP address, and technical cookies necessary for the website to function.
2. How We Use Your Information
We use the information collected to:
- Process and respond to freight quote requests.
- Provide and improve our logistics services.
- Communicate with you about the status of your shipments.
- Comply with legal and regulatory obligations.
- Improve the user experience on our website.
3. Sharing Information with Third Parties
We do not sell or rent your personal information to third parties. We may share information with:
- Logistics service providers necessary to execute your shipments (airlines, shipping lines, carriers, customs brokers).
- Government authorities when required by law.
- Technology providers that help us operate our website, under confidentiality agreements.
4. Information Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no internet data transmission system is completely secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal obligations.
- Object to the processing of your data for marketing purposes.
To exercise these rights, contact us at [email protected].
7. Cookies
Our website uses essential technical cookies necessary for its operation. We do not use third-party advertising tracking cookies.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new version on this page with the update date.
9. Contact
If you have questions about this Privacy Policy, you can contact us:
- Email: [email protected]
- Phone: +503 6030-6237
- Hours: Monday to Friday, 8:00 AM – 5:00 PM